Terms & Conditions

1 Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Platform" refers to the cill99 website accessible at https://cill99.cam and all associated sub-domains, applications, and services.
• "cill99", "we", "us", "our" refers to the internationally registered entity operating the cill99 platform.
• "Player", "you", "your" refers to any individual who accesses, registers on, or uses the cill99 platform.
• "Account" refers to the registered player account created by a Player on the Platform.
• "Services" refers to all gaming, betting, lottery, and entertainment services offered on the Platform, including sports betting, live casino, togel (Indonesia's traditional numbers lottery), slot gacor (high-frequency payout slot games), and other game types.
• "Funds" refers to any real-money balance held in a Player's Account, including deposits, winnings, and bonus credits.
• "KYC" refers to the Know Your Customer identity and age verification process required before withdrawals can be processed.
• "Bonus" refers to any promotional credits, free bets, cashback, or other incentive offered by cill99 to Players.
• "Wagering Requirement" refers to the number of times a Bonus amount must be staked before it becomes eligible for withdrawal.
• "Restricted Jurisdiction" refers to any country or territory from which access to the Platform is legally prohibited under local law.

2 Eligibility

Access to and use of the cill99 Platform is subject to the following eligibility criteria, which must be satisfied at all times:

• You must be a natural person. Corporate entities, trusts, and other non-natural-person structures are not permitted to hold a cill99 Account.
• You must be at least 21 years of age at the time of registration and at all times thereafter while your Account remains active.
• You must be accessing the Platform from a jurisdiction in which doing so does not violate any applicable local, national, or international law. Indonesian players access the Platform at their own legal discretion.
• You must not be a current employee, contractor, director, agent, or close family member of an employee of cill99 or any affiliated entity.
• You must not be subject to any self-exclusion agreement — whether initiated through cill99 or any other gambling operator — that would otherwise prohibit your participation in online gaming.
• You must provide truthful, accurate, and complete information at registration and keep that information up to date throughout the lifetime of your Account.

3 Account Registration

To access the full range of Services on cill99, you must create a registered Account. The following conditions govern Account registration:

• Each individual may hold only one Account on the Platform. The creation of duplicate or multiple Accounts — whether using the same or different personal information — is strictly prohibited and will result in permanent suspension of all associated Accounts.
• You are responsible for maintaining the confidentiality of your Account login credentials. You must not share your username, password, or any security codes with any third party.
• cill99 will not be liable for any losses resulting from unauthorized access to your Account where such access resulted from your failure to protect your login credentials.
• You must notify cill99 immediately via the official support channel ([email protected]) if you suspect any unauthorized access to your Account.
• cill99 reserves the right to reject any registration application at its sole discretion, without being required to provide a reason for the rejection.
• You may not use automated scripts, bots, or similar tools to create Accounts on cill99. Any Account detected as being created by automated means will be terminated immediately.

4 KYC Verification

cill99 is required to verify the identity of all Players before processing withdrawal requests. The KYC process is mandatory and non-negotiable. Verification requirements include, but are not limited to:

• A valid government-issued photo identification document (national identity card, passport, or driver's license).
• Proof of residential address (utility bill, bank statement, or official correspondence dated within the last three months).
• Proof of the payment method used for deposits (e.g., screenshot of BCA, BRI, BNI, or Mandiri mobile banking showing account name and number; or OVO, DANA, GoPay, ShopeePay, or LinkAja account confirmation).
• In cases where cill99's risk team deems it necessary, additional documentation may be requested at any stage — including for Players who have not yet requested a withdrawal.

Failure to complete KYC verification within the timeframe specified by cill99 may result in the suspension of withdrawal privileges or, in cases of suspected fraud, the permanent closure of the Account.

5 Deposits

cill99 accepts deposits in Indonesian Rupiah (IDR) through the following verified channels: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Bank Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja. The following conditions apply to all deposit transactions:

• All deposits must originate from a payment method registered in your own name. Deposits from third-party accounts are prohibited and will be returned (minus any applicable bank fees).
• The minimum deposit amount is Rp 10.000 unless otherwise specified for a particular payment method or promotion.
• cill99 does not charge fees on standard deposits; however, your bank or e-wallet provider may apply their own transaction charges.
• Deposits are credited to your Account balance instantly or within the processing time advertised for each payment method. cill99 is not responsible for delays caused by the banking intermediary.
• cill99 reserves the right to refuse or reverse any deposit that it reasonably suspects to be fraudulent, money-laundering-related, or in violation of these Terms.

6 Withdrawals

Players may request withdrawals of their available Account balance subject to the following term s and conditions:

• Withdrawals are processed exclusively to a verified bank account or e-wallet registered in the same name as the cill99 Account. cill99 does not process withdrawals to third-party accounts under any circumstances.
• The minimum withdrawal amount is Rp 50.000 unless otherwise specified. There is no maximum single withdrawal limit for fully verified accounts, though high-value requests may be subject to additional security review.
• KYC verification must be completed in full before any withdrawal request is approved. Accounts with pending or incomplete KYC documentation will have withdrawal requests placed on hold.
• cill99 targets a withdrawal processing time of under five minutes for the majority of requests submitted during business hours (WIB, UTC+7). Processing times may extend during peak periods, public holidays including Idul Fitri and Idul Adha, or in cases requiring additional security review.
• Any active Bonus balance attached to your Account must meet its applicable Wagering Requirement before the corresponding funds become eligible for withdrawal.
• cill99 reserves the right to conduct enhanced due-diligence checks on withdrawal requests exceeding Rp 50.000.000 per transaction.

7 Bonuses & Promotions

cill99 offers a range of promotional incentives to eligible Players. All bonuses and promotions are subject to the specific terms published at the time the offer is made, in addition to the general provisions below:

• Bonus offers are valid for the period specified in the promotion details. Expired bonuses are forfeited automatically and cannot be reinstated.
• Unless stated otherwise, welcome bonuses are available to new Players only — one bonus per person, per household, per device, and per IP address.
• Each Bonus is subject to a Wagering Requirement, which must be fulfilled before any portion of the Bonus or associated winnings can be withdrawn. The applicable Wagering Requirement will be clearly stated in the promotion terms.
• Certain game types — including but not limited to live dealer games, some togel markets, and low-margin sports bets — may contribute at a reduced rate (or not at all) toward the Wagering Requirement. Contribution rates are specified per promotion.
• cill99 reserves the right to withdraw, modify, or cancel any Bonus at any time if it reasonably suspects abuse, including the use of multiple Accounts, coordinated play, or any strategy designed to exploit promotional terms.
• Bonus credits cannot be transferred between Accounts or exchanged for cash directly. Only the net winnings generated from bonus play (after wagering requirements are satisfied) are withdrawable.

8 Betting Rules

All bets placed on cill99 are subject to the specific rules applicable to each market, game type, and product vertical. The following general betting rules apply across all Services:

• A bet is confirmed only when it is accepted by the cill99 system and a bet reference number is issued. Bets in a "pending" state have not yet been confirmed and may be refused if odds or market conditions change before acceptance.
• cill99 reserves the right to void any bet placed at odds that were manifestly incorrect due to a technical error, data feed failure, or human error. Players will be notified and the full stake returned in such cases.
• In-play (live) betting markets may be suspended at any time without notice, particularly during critical match events such as goals, red cards, or injury stoppages.
• For mix parlay (multi-leg accumulator) bets, if one or more legs are voided, the accumulator is recalculated based on the remaining valid legs. If only one valid leg remains, the bet is settled as a single at the original odds for that selection.
• For togel markets, official draw results from the originating lottery operator are used as the settlement source. cill99's settlement is final once results are confirmed.
• Maximum payout limits per bet, per day, and per market type are specified in each product's dedicated rules section within the Platform. cill99 reserves the right to adjust these limits at any time.
• cill99 does not accept bets from Players who are in possession of inside information that may affect the outcome of an event.

9 Responsible Gaming

cill99 is committed to promoting responsible gaming practices. We provide a suite of tools to help Players manage their activity:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits via their Account dashboard. Once set, a limit reduction takes effect immediately; a limit increase takes effect after a 24-hour cooling-off period.
• Loss Limits: Players may set a maximum loss threshold per day, week, or month. Once the threshold is reached, further wagers are blocked for the remainder of the specified period.
• Session Time Limits: Players may set a maximum continuous session duration. A warning is displayed when the limit approaches, and the session is closed automatically when it is reached.
• Reality Checks: Players may activate periodic reminders displaying the duration of their current session and their net win/loss position.
• Self-Exclusion: Players may apply for voluntary self-exclusion for a period of 30 days, 90 days, 180 days, 1 year, or permanently. During a self-exclusion period, the Account is locked and any marketing communications are suspended. To apply, contact [email protected].

For more detailed guidance, please visit our dedicated Responsible Gaming page.

10 Prohibited Conduct

The following conduct is strictly prohibited on the cill99 Platform. Any Player found to be engaging in prohibited conduct will have their Account suspended immediately, all funds may be withheld pending investigation, and cill99 reserves the right to pursue legal action where applicable:

• Creating more than one Account on the Platform, or assisting another person in doing so.
• Providing false, misleading, or incomplete information during registration or at any subsequent verification stage.
• Using automated software, scripts, bots, or artificial intelligence to interact with the Platform or to gain an unfair advantage in any game or betting market.
• Engaging in match-fixing, spot-fixing, or any form of collusion with other Players, third parties, or athletes to manipulate the outcome of any event offered on cill99.
• Exploiting software bugs, glitches, or errors in the Platform's favor without reporting them to cill99 immediately upon discovery.
• Engaging in any form of money laundering, fraud, or other financial crime through the Platform.
• Attempting to access another Player's Account without authorization.
• Engaging in abusive, threatening, or discriminatory communication with cill99 staff or other Players via any channel.

11 Intellectual Property

All content on the cill99 Platform — including but not limited to text, graphics, logos, icons, images, audio clips, software, game code, odds data, and the overall look and feel of the Platform — is the intellectual property of cill99 or its licensed content providers and is protected by applicable international intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes.
• You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Platform without cill99's prior written consent.
• The cill99 name, logo, and all related marks are trademarks of cill99. You may not use any cill99 trademark without prior written approval.
• Game content provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — remains the intellectual property of the respective studio and is licensed to cill99 for display on the Platform.

12 Limitation of Liability

To the fullest extent permitted by applicable law, cill99 limits its liability as follows:

• cill99 provides the Platform on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• cill99 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. Scheduled maintenance, unscheduled outages, or third-party service failures may temporarily affect availability.
• In no event shall cill99 be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform — including but not limited to loss of profits, loss of data, or loss of goodwill — even if cill99 has been advised of the possibility of such damages.
• cill99's total aggregate liability to any Player for any single claim or series of connected claims shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
• Nothing in these Terms limits cill99's liability for fraud, willful misconduct, or death or personal injury caused by negligence, to the extent that such limitation would be unlawful.

13 Account Suspension & Termination

cill99 reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspected fraud, money laundering, or other criminal activity.
• Receipt of a chargeback or payment dispute initiated by the Player's bank.
• A court order, regulatory instruction, or law enforcement directive requiring the Account to be closed.
• The Player's voluntary request to close their Account.

Upon Account closure for reasons other than a Player-initiated voluntary closure, cill99 will conduct a review to determine whether any remaining Account balance is eligible for return. Funds associated with fraudulent activity, policy breaches, or pending disputes will not be returned until the investigation is resolved.

14 Amendments to These Terms

cill99 reserves the right to amend, update, or replace these Terms & Conditions at any time. The following process applies to all amendments:

• Material changes to these Terms will be communicated to Players via a notification displayed upon login or via the email address registered to the Account, with a minimum of 7 days' notice before the amended Terms take effect.
• Non-material changes (such as corrections of typographical errors or clarifications that do not alter the substantive rights of Players) may take effect immediately upon publication.
• The "Last Updated" date at the top of this page reflects the date on which the most recent version of the Terms was published.
• Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and request Account closure before the effective date.

15 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of cill99's international operating jurisdiction.

• In the event of a dispute, Players are encouraged to contact cill99's support team in the first instance to seek an amicable resolution.
• If a dispute cannot be resolved informally within 30 days of written notification to cill99, either party may refer the matter to binding arbitration under internationally recognized arbitration rules.
• Players accessing the Platform from Indonesia do so at their own legal discretion and acknowledge that online gaming may be subject to local regulatory restrictions. cill99 makes no representation that the Services are appropriate or available for use in any particular jurisdiction.
• You agree that any claim you may have against cill99 must be filed individually and not as part of a class action, collective proceeding, or representative action.

16 Contact

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact cill99 through the following official channel:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including Indonesian public holidays
• Response Time: cill99 aims to respond to all written inquiries within 24 hours (WIB, UTC+7)

For urgent account security concerns — such as suspected unauthorized access — please contact support immediately via the live chat function available within the Platform.